AIVideosUGC1. Results-based refund review
If a result does not match what you asked for, contact support with the affected order and a short explanation. Include your account email, order details, package name, job or gallery link, and a short explanation of the mismatch. Eligible requests may receive a refund, credit return, or rerun depending on the account history and affected generation.
2. Refund eligibility
You may request a refund for purchased credits if none of the credits from that purchase have been used. Credits spent on successful generations are generally not refundable unless AIVideosUGC confirms a service-side issue or approves the results-based refund review.
3. Failed jobs and technical issues
If a technical failure on our side prevents credit use or delivery, support may release reserved credits, rerun the job, troubleshoot the account, or approve a refund after review.
4. Trust commitments
- No AI training on your photos. Your inputs are never used to train models.
- 30-day auto-delete. Input photos automatically delete 30 days after generation.
- AES-256 encryption at rest · TLS encryption in transit. Encryption standards are used across the stack.
- Results-based refund review. If a result does not match what you asked for, request a refund review.
5. Refund window and subscriptions
Refund requests should be submitted within 30 days of the purchase date. If a subscription is canceled, the customer keeps access to purchased credits until they are used or expire according to plan rules. Cancellation does not automatically refund credits already used.
6. Credit history and contact
Refunds and billing reversals appear in the customer's credit history. Email [email protected] with your account email and purchase details.