AIVideosUGCCustomer support
Contact AIVideosUGC Support
AIVideosUGC support is here for questions about a photo, a video, your credits or your account. Send us an email and we'll help you sort it out.
You can reach our support team by email at [email protected]. Our goal is to answer every message within two business days.
To help us solve things in one reply, include the email address on your account, a short description of the problem and, if it's about a specific photo or video, roughly when you made it. A screenshot of any error message helps too.
We can help with
What to contact us about
Billing and plans
Questions about your plan, a charge on your statement, or which plan fits the amount of content you make.
Credits and failed jobs
If a job failed and you don't see your credits back, or a cost wasn't what you expected, tell us what happened.
Results that missed the mark
If a photo or video came out very different from your description, send us the details and we'll take a look.
Account and privacy
Trouble signing in, or questions about who can see your uploads and results.
Partnerships
If you run a store, an agency or a creator channel and want to work with us, email us with a short note about your audience or business and what you have in mind.
Company
Company details
BLYDEYUS INC operates AIVideosUGC.
FAQ
Questions
How do I get help with AIVideosUGC?
Email [email protected]. Email is the quickest way to reach us, and it gives you a written record of your question and our answer.
Can you help me before I choose a plan?
Yes. If you're not sure the tools suit your products, email us a short note about what you sell and where you advertise, and we'll point you to the right place to start.
How long does support take to reply?
Email [email protected] with the account and job details. The contact page says the team aims to reply within two business days.
What details help support find my job?
Include the email on your account, a brief description of the issue, roughly when it happened, and a screenshot of any error message.
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